Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS


1. What are wax melts and how can I use them?

Wax melts are like normal scented candles (minus the wick part!) – these can be melted using a wax burner, whether it is a traditional-type of burner which requires a tealight or an electrical one which doesn’t have a flame. For more information on how you can use wax melts and burners safely, including advice on disposal, check out our Safety Tips section or get in contact with us – we would be more than happy to advise you.


2. How can I order a gift set or a customised order?

If you would like some advice on a custom or gift set order you would like to place, email us at sales@lunarmelts.co.uk, make sure to check your Spam and Junk folders for emails from us. If there’s a specific time that you need your order made for, get in contact with us by sending us a message on our Facebook or Instagram page (@lunarmelts) - we aim to respond within 24 hours.


3. How long will my order take?

Check out our Delivery Information section for updates regarding delivery times and our delivery methods. For any issues regarding delivery or your order, send us an email at sales@lunarmelts.co.uk or open a ticket using our Ticket Support section.


Other useful links:

General Safety Tips | Privacy Policy | Terms and Conditions | Ticket Support