Privacy Policy
Privacy policy
This
privacy policy applies between you, the User of this Website and Lunar Melts, the owner and provider of
this Website. Lunar Melts takes
the privacy of your information very seriously. This privacy policy applies to
our use of any and all Data collected by us or provided by you in relation to
your use of the Website.
This
privacy policy should be read alongside, and in addition to, our Terms and
Conditions found here. Please read this privacy
policy carefully.
Definitions
and interpretation
1. In this privacy policy, the following definitions are used:
Data |
Collectively all information that you submit to Lunar Melts via the Website. This
definition incorporates, where applicable, the definitions provided in the
Data Protection Laws; |
Data Protection Laws |
Any applicable law relating to the processing of personal Data,
including but not limited to the Directive 96/46/EC (Data Protection
Directive) or the GDPR, and any national implementing laws, regulations, and
secondary legislation, for as long as the GDPR is effective in the UK; |
GDPR |
the General Data Protection Regulation (EU) 2016/679; |
Lunar Melts, we or us |
Lunar Melts, a company
incorporated in Scotland. |
User or you |
Any third party that accesses the Website and is not either (i) employed
by Lunar Melts and
acting in the course of their employment or (ii) engaged as a consultant or
otherwise providing services to Lunar
Melts and accessing the Website in connection with the provision
of such services; and |
Website |
The website that you are currently using, www.lunarmelts.co.uk, and any
sub-domains of this site unless expressly excluded by their own terms and
conditions. |
2. In this privacy policy, unless the
context requires a different interpretation:
a.
the
singular includes the plural and vice versa;
b.
references
to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses,
schedules or appendices of this privacy policy;
c.
a
reference to a person includes firms, companies, government entities, trusts
and partnerships;
d.
"including"
is understood to mean "including without limitation";
e.
reference
to any statutory provision includes any modification or amendment of it;
f.
the
headings and sub-headings do not form part of this privacy policy.
Scope
of this privacy policy
3.
This
privacy policy applies only to the actions of Lunar Melts and Users with respect
to this Website. It does not extend to any websites that can be accessed from
this Website including, but not limited to, any links we may provide to social
media websites.
4.
For
purposes of the applicable Data Protection Laws, Lunar Melts is the "data
controller". This means that Lunar
Melts determines the purposes for which, and the manner in which,
your Data is processed.
Data
collected
5.
We
may collect the following Data, which includes personal Data, from you:
a.
name;
b.
contact
Information such as email addresses and telephone numbers;
c.
financial
information such as credit / debit card numbers;
in
each case, in accordance with this privacy policy.
How
we collect Data
6.
We
collect Data in the following ways:
a.
data
is given to us by you; and
b.
data
is collected automatically.
Data
that is given to us by you
7.
Lunar Melts will collect your
Data in a number of ways, for example:
a.
when
you contact us through the Website, by telephone, post, e-mail or through any
other means;
b.
when
you register with us and set up an account to receive our products/services;
c.
when
you enter a competition or promotion through a social media channel;
d.
when
you make payments to us, through this Website or otherwise;
e.
when
you use our services;
in
each case, in accordance with this privacy policy.
Data
that is collected automatically
8.
To
the extent that you access the Website, we will collect your Data automatically,
for example:
a.
we
automatically collect some information about your visit to the Website. This
information helps us to make improvements to Website content and navigation,
and includes your IP address, the date, times, and frequency with which you access
the Website and the way you use and interact with its content.
Our
use of Data
9.
Any
or all of the above Data may be required by us from time to time in order to
provide you with the best possible service and experience when using our
Website. Specifically, Data may be used by us for the following reasons:
a.
improvement
of our products / services.
b.
contact
for market research purposes which may be done using email. Such information
may be used to customise or update the Website, in each case, in accordance
with this privacy policy.
10.
We
may use your Data for the above purposes if we deem it necessary to do so for
our legitimate interests. If you are not satisfied with this, you have the
right to object in certain circumstances (see the section headed "Your
rights" below).
11.
When
you register with us and set up an account to receive our services, the legal
basis for this processing is the performance of a contract between you and us
and/or taking steps, at your request, to enter into such a contract.
Who
we share Data with?
12.
We
may share your Data with the following groups of people for the following
reasons:
a.
third
party payment providers who process payments made over the Website - to enable third party payment providers to
process user payments and refunds.;
in
each case, in accordance with this privacy policy.
Keeping
Data secure
13.
We
will use technical and organisational measures to safeguard your Data, for
example:
a.
access
to your account is controlled by a password and a username that is unique to
you.
b.
we
store your Data on secure servers.
c.
payment
details are encrypted using SSL technology (typically you will see a lock icon
or green address bar (or both) in your browser when we use this technology.
14.
We
are certified to ISO 27001. This family of standards helps us manage your Data
and keep it secure.
15.
Technical
and organisational measures include measures to deal with any suspected data
breach. If you suspect any misuse or loss or unauthorised access to your Data,
please let us know immediately by contacting us via this e-mail address: sales@lunarmelts.co.uk.
16. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses, and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
Data
retention
17.
Unless
a longer retention period is required or permitted by law, we will only hold
your Data on our systems for the period necessary to fulfil the purposes
outlined in this privacy policy or until you request that the Data be deleted.
18.
Even
if we delete your Data, it may persist on backup or archival media for legal,
tax or regulatory purposes.
Your
rights
19.
You
have the following rights in relation to your Data:
a.
Right to access - the right to
request (i) copies of the information we hold about you at any time, or (ii)
that we modify, update, or delete such information. If we provide you with
access to the information, we hold about you, we will not charge you for this,
unless your request is "manifestly unfounded or excessive." Where we
are legally permitted to do so, we may refuse your request. If we refuse your
request, we will tell you the reasons why.
b.
Right to correct - the right to have
your Data rectified if it is inaccurate or incomplete.
c.
Right to erase - the right to
request that we delete or remove your Data from our systems.
d.
Right to restrict our use
of your Data -
the right to "block" us from using your Data or limit the way in
which we can use it.
e.
Right to data portability - the right to
request that we move, copy, or transfer your Data.
f. Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.
20.
To
make enquiries, exercise any of your rights set out above, or withdraw your
consent to the processing of your Data (where consent is our legal basis for
processing your Data), please contact us via this e-mail address: sales@lunarmelts.co.uk.
21.
If
you are not satisfied with the way a complaint you make in relation to your
Data is handled by us, you may be able to refer your complaint to the relevant
data protection authority. For the UK, this is the Information Commissioner's
Office (ICO). The ICO's contact details can be found on their website at
https://ico.org.uk/.
22.
It
is important that the Data we hold about you is accurate and current. Please
keep us informed if your Data changes during the period for which we hold it.
Links
to other websites
23.
This
Website may, from time to time, provide links to other websites. We have no
control over such websites and are not responsible for the content of these
websites. This privacy policy does not extend to your use of such websites. You
are advised to read the privacy policy or statement of other websites prior to
using them.
Changes
of business ownership and control
24.
Lunar Melts may, from time to
time, expand or reduce our business and this may involve the sale and/or the
transfer of control of all or part of Lunar Melts. Data provided by Users
will, where it is relevant to any part of our business so transferred, be transferred
along with that part and the new owner or newly controlling party will, under
the terms of this privacy policy, be permitted to use the Data for the purposes
for which it was originally supplied to us.
25.
We
may also disclose Data to a prospective purchaser of our business or any part
of it.
26.
In
the above instances, we will take steps with the aim of ensuring your privacy
is protected.
General
27.
You
may not transfer any of your rights under this privacy policy to any other
person. We may transfer our rights under this privacy policy where we
reasonably believe your rights will not be affected.
28.
If
any court or competent authority finds that any provision of this privacy
policy (or part of any provision) is invalid, illegal, or unenforceable, that
provision or part-provision will, to the extent required, be deemed to be
deleted, and the validity and enforceability of the other provisions of this
privacy policy will not be affected.
29.
Unless
otherwise agreed, no delay, act, or omission by a party in exercising any right
or remedy will be deemed a waiver of that, or any other, right or remedy.
30.
This
Agreement will be governed by and interpreted according to the law of Scotland. All disputes arising under the
Agreement will be subject to the exclusive jurisdiction of the Scottish.
Changes
to this Privacy Policy
31.
Lunar Melts reserves the right
to change this privacy policy as we may deem necessary from time to time or as
may be required by law. Any changes will be immediately posted on the Website
and you are deemed to have accepted the terms of the privacy policy on your
first use of the website following the alterations. You may contact Lunar Melts by email at sales@lunarmelts.co.uk or by
visiting their Facebook/Instagram page @lunarmelts for urgent enquiries.
Attribution
32.
This
privacy policy was created by Lunar Melts on the 10th of June 2020 and amended on the 5th of January 2022.